Refund policy

Returns & Refunds

Your right to cancel (UK)
You can cancel your order for any reason within 14 days of receiving your goods. To cancel, email contact@rallysupplyco.org. You then have a further 14 days to send the items back to us. This applies to orders delivered to the UK and the EU.

How to return an item
Email contact@rallysupplyco.org first, telling us your order number and what you're returning. We'll reply with the return address and instructions. Items sent back without contacting us first may not be accepted. Items must be returned in a resalable condition. Please take reasonable care of them, as we may reduce your refund if they come back used or damaged beyond simply checking them. Unless the item is faulty or not as described, return postage costs are paid by you.

Faulty, damaged or incorrect items
If your item arrives faulty, damaged or not as described, contact us as soon as you can with your order number and a photo. Your legal rights under UK law are not affected, and we'll arrange a repair, replacement or refund. We'll cover the return postage for faulty items.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Refunds go back to your original payment method within 14 days of us receiving the goods. Your bank may take a few extra days to show it.

Items we can't accept back (unless faulty)
Items that have been opened and used for hygiene reasons, such as overgrips once applied, and gift cards.

Exchanges
For a different item, return the original and place a new order.

Contact
Rally Supply Co, 66 Paul Street, London EC2A 4NA · contact@rallysupplyco.org